Ridiculous service @ Park Inn Aberdeen

Below is the review I wrote for Park Inn, the hotel I stayed in Aberdeen (pardon all the grammatical errors as I wrote all these off my head and has no time to amend before sending it in).

Rubbish hotel

"The 1st night, everything seems perfect except for having a sandwich which said to have avocado (my favourite) in it but turned up without it! I was put up in the Business room for 7 nights (which appears like a normal room to me) but is an okay size for me since I was there alone. The location was great as it was near to my office.

I ordered room service a couple of times and they were pretty efficient, also the breakfast in bed was delivered on time - impressed with this one. But after one time of breakfast in bed, housekeeping never seems to replace another door hanger for me to request for other occasions. I didn't mind going down for breakfast as the food is always nice and warm, but there wasn't a varied menu for 7 days.

Not to mention that I am in a business room and complimentary water was not replenished on a daily basis. I don't mind if I have some water left on some days, but I am AMAZED at how terrible the housekeeping service is, they left my EMPTY BOTTLE there and never bring up a new one. On two occasions, I have to ring up for water to be delivered to the room. I have to say I have never been to a hotel that never replenishes drinking water - even if you have not drank the ones in the room, additional ones are always put in the room on a daily basis. Also complimentary tea bag, coffee or hot chocolate packet are not being replenished in the room. BUSINESS ROOM but crap service!! I have to also say once when I rang up reception, and was transferred to room service, no one actually picked up the phone!

I saw a sign that says put the stuff on the floor in the bathroom if you want them changed, so I left the towels and bath robe one of the days. To my HORROR, they hanged back the bath robe (without replacing a new one), though they did change my towels. I have to say I'm very pissed with such service. How can you not take it away for me??! I was presented with 2 bath robes when I checked in, they could have just taken the dirty one away, I do have another spare but instead they put back the dirty one for me. This sucks.

On the weekend (saturday morning) where I slept a little longer (about 9+am), I was awaken by noises of someone dragging the furnitures around. This is not good!!!

The worst experience is they never pick up my laundry. What's the point of having a checklist, laundry bag and drawer for laundry in the room when we actually have to bring it down (later the manager told me)?!! As laundry was not available during the weekend, I packed the stuff for it to be done on Monday as I was checking out on Tuesday. When I got back, it was to my DISBELIEF that the laundry bag is still there! I even left a note to say I have to get it back before I check out. Is the housekeeper blind or just didn't bother - what customer service is this?!! Even if we were to bring it down (we weren't told), someone cleaning the room would have spotted and if the service is that great, they would kindly bring it down. But no, instead, I came back to a room with dirty laundry, dirty bathrobe, empty water bottle and complimentary tea bags/coffee that wasn't replenished.

This is one of the worst stays I ever had, I would not recommend it. Maybe for 1 night if you're in town for business, but anything longer it is a nightmare. My boss wasn't impressed with them too. I don't need a reply to re-assure me of the bad service, please look into your lousy housekeeping, maybe you need to change/train your staff."