Singapore, 1st class - not so impressed!

I went to collect my '2nd-time-experiment-with-lomo-fish-eye' photographs from one of the Singapore Color Centre. To my surprise (I've been there once, and it was pretty good), I actually encountered such a bad service that made me hesitant to use their service again.

Singapore is first-class for a lot of things... like its Changi Airport, the cleanliness, etc. But when it comes to customer service, we are certainly not the best, not even the average... Oh well, I mean there are a lot of bad or you call it "black" sheeps around.

Yesterday I brought my film to the shop and asked for developing into 3R. I know 4R is common, but I'm collecting my 3R lomo photos. The customer service crew kept persuading me to do 4R since it's only a 5 cents difference, which isn't a matter of cost to me, 3R is just what I wanted. So I insisted and she wrote "3R" on my collection slip. I turned up today, she gave me all in 4R. Of course, I'm furious. I remember I told her repeatedly I wanted my 3R. She did not apologize for that mistake, instead she kept urging me to keep those copies of the wrong size, and it costed more. When asked to re-develop the right sizes, she seemed a little reluctant. I also told her I wanted to have 2 photos less after I browsed through the pictures since they were obviously over-exposed - those photos were in orange-hue! She said "NO" and I couldn't choose. I asked for her manager, then she told me she was only the one I could speak to, this time her attitude slightly improved. She allowed me to do with 2 photos less, however this time round, she didn't even bother to adjust the color of my photos which she did for my 4R, she insisted she could give them to me right away - yes with such lousy service and quality! Yes, to make matter worse, she also developed one photo less for me (after I went through the negative) which I had to make another trip down.. arghh! Mad, mad, mad... I'm really very mad at how unprofessional service that is, and when it all boiled down to her negligent mistake.

My only consolation - Thank goodness, I have a couple of captivating pictures this time round!